Question 1

Will this work with my existing practice management software?

Accepted Answer

Yes! We integrate with all major dental practice management systems including Dentrix, Eaglesoft, Open Dental, and many others. If you use a less common system, we can usually still make it work.

Question 2

How long does it take to set up?

Accepted Answer

Most practices are fully live within 2 weeks. The initial setup call takes about 15 minutes, then our team handles all the technical configuration. We provide training for your staff before go-live.

Question 3

Is this HIPAA compliant?

Accepted Answer

Absolutely. We take patient privacy seriously. All data is encrypted in transit and at rest, and we sign a Business Associate Agreement (BAA) with every practice. We undergo regular security audits to ensure compliance.

Question 4

What if patients prefer to call?

Accepted Answer

Nothing changes for patients who want to call. This automation handles the outbound communications and online booking. Your phones still work the same way—we're just taking busywork off your team's plate.

Question 5

Can I customize the messages patients receive?

Accepted Answer

Yes, all messages are fully customizable. We start with proven templates that work well for dental practices, but you can adjust the tone, timing, and content to match your brand and preferences.

Question 6

What kind of support do you offer?

Accepted Answer

Every practice gets a dedicated support team. You can reach us by phone, email, or chat during business hours. We also provide a comprehensive knowledge base and video tutorials.

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